Frequently Asked Questions

All You Wanted to Know And More

How do I refill or order new prescriptions?

You can setup Auto-Refill with us and your prescriptions will be delivered automatically every month. To order new prescriptions you can call us directly at (630)716-3300.

What medications can be filled in an APC pill pouch?

Your regular maintenance prescription medications can be packaged in our pill pouches. We cannot package the following medications: soluble medications, "as needed" medications, and certain antibiotics. If you have questions about whether specific drugs can be packaged or not, feel free to contact us.

I only take one medication. Can I still have it packaged in an APC pill pouch?

Yes, there is no minimum or maximum to how many medications you can have packaged.

How do I receive my prescriptions?

All of your prescriptions will be delivered to you at no additional cost.

All my medications are filled on different days, how will that work?

We will work with your insurance provider and physician to get all your prescriptions on the same schedule. We will contact you and coordinate the date for your first delivery. Synchronizing your medications to the same fill date is what we will work towards.

Where should I store my pill dispenser box?

As with all medications they should be stored out of reach of children. The box is not child safe packaging. Do not store it in hot or humid conditions. Keep in a dry spot and out of direct sunlight.

How do I pay for my Co-pays?

If you have a co-pay due, you will need to provide the pharmacy with a Debit/Credit Card over the phone.